Frequently Asked Questions

PLACING ORDERS

How are your books packaged?
We package Al A Carte Units and Standard Bundles. Our Al A Carte Unit consists of one topic with ten book titles, and our Standard Bundles consists of fifty books titles (five topics with ten book titles within each topic).

What is the minimum order requirement?
The minimum order requirement is one Al A Carte Unit.

Can I purchase one book title only? 
No. Only Al A Carte Units and Standard Bundles are available.

When are sales tax exempt?
If you provide a copy of your “Sales Tax Exemption Certificate” along with your order, taxes will be waived; otherwise the amount of sales tax will depend on the State we are shipping your order to.

Will I have to pay taxes if I do not provide a Sales Tax Exemption Certificate?
Yes, upon receipt of your order, we will email you the required amount of taxes due prior to fulfilling your order.

What are your methods of payment?
We accept all major credit cards from American Express, Discover, MasterCard, PayPal, and Visa.

Do you provide invoices to corporations?
Yes. We provide invoices to corporate accounts by clicking Invoice.

Do you gift wrap items?
Yes. We provide red satin gift-wrapping for an additional $2.00 per item.

If I purchase an Al A Carte unit (ten titles), can I choose to have only three titles gift wrapped?
No. All items in one order has to be gift-wrapped. Each item will be gift-wrapped with the same paper, and the gift wrap fee of $2.00 applied to each item wrapped. 

Can I write a personal message on items purchased?
Yes. You can include a gift message of 255 characters (including punctuation).

Note: all items in one order must have the same message written. Example: an Al A Carte Unit (ten titles) all items must have the exact message.

Can I choose to pay for shipping and insurance to have individualized titles (per item) wrapped and messaged separately?
No. Not at this time.

SHIPPING

Can orders be shipped anywhere?
Yes. Orders can be shipped to any valid shipping address in the U.S., Military Personnel with APO/FPO and International locations.

Do you provide free shipping?
Yes. Only when the shipping destination is accepted by UPS Ground are we able to offer our customers free shipping, insurance, and trackable services.  (This does not include Canada, U.S. Military Personnel with APO/FPO addresses.)

What is your preferred method of shipping in the United States?
Our preferred U.S. shipping method is United Parcel Services (UPS) Ground.

Do you offer expedited, insured shipping methods?
Yes. Submit an inquiry to ContactUs@MiracleOnlineBookstore.com and we will provide you with optional shipping methods and rates.

Note: Shipping methods and insurance other than UPS Ground are not covered by MIRACLE (we always recommend you insure your orders if you select another shipping method).

Do you ship to U.S. Military Personnel with APO/FPO addresses?
Yes. All U.S. Military Personnel orders are shipped USPS Priority Insured, ONLY.

Note: Customers are responsible for USPS shipping and insurance fees (we always recommend you insure your orders). Prior to fulfilling your order, we will contact you to provide the exact shipping and insurance fees; these fees must be paid prior to fulfilling your order.

Do you ship outside the U.S. to Military Personnel with APO/FPO addresses?
Yes. We recommend using International Courier; shipment is insured and trackable.

Note: Shipping methods and insurance for International Courier is not covered by MIRACLE (we always recommend you insure your orders if you select this shipping method).

Are other International shipping methods available?
Yes. Submit an inquiry to ContactUs@MiracleOnlineBookstore.com and we will provide you with optional International shipping methods and rates.

When are orders shipped?
Orders are shipped within 3-7 business days after full payment has been secured.

When are invoiced orders shipped?
Invoiced orders are shipped within 3-7 business days after full payment has been secured.

Are all orders trackable? 
Yes. All UPS Ground orders are trackable. However, if you have selected another shipping method, submit an email to ContactUs@MiracleOnlineBookstore.com using “Tracking Status” in the subject line and we will provide you with updated information about your order.

CANCELLATIONS

Can I cancel an order?
Yes.  Orders can be cancelled within 24 hours of full payment being received.

Are all sales final?
Yes. All sales are final and non-refundable.

Can I return damaged or defected items?
Yes. Submit an email to ContactUs@MiracleOnlineBookstore.comusing “Damaged/Defected” in the subject line and we will contact you with next steps.  You have 5 business days from receipt of an order to contact us about damaged/defected items.

Do you replace lost or stolen items?
Yes.  Submit an email to ContactUs@MiracleOnlineBookstore.com using “Lost/Stolen” in the subject line and we will contact you with next steps.  However, if you have selected a shipping method other than UPS and did not include insurance, lost or stolen items are not guaranteed to be replaced.

When will I receive replacement for damaged/defected or lost/stolen items?
Replacement items will be issued after the shipping courier has completed their review of the item(s) in question that was reported damaged/defected or lost/stolen.  Please be patience, as their review can take up to 8 weeks.

CONTACT US

How can I contact you with additional questions?
Send an email to ContactUs@MiracleOnlineBookstore.com using “Question” in the subject line and provide a brief, but detailed inquiry. A representative will respond to you within two business days.